Frequently Asked Questions
To help UGA account owners maximize their storage, effective February 1, 2024, EITS will implement a new 30-day deletion policy for emails placed in your Deleted Items folder in UGAMail. Additionally, OneDrive storage for departmental, affiliate, applicant and retiree accounts will be capped at 100 GB, and UGAMail mailbox storage for these accounts will be capped at 25 GB. For more information on these two changes, visit our EITS Stories page.
How do I access my UGAMail account?
You may access UGAMail through the following locations:
You may also configure a desktop client — such as Outlook — or a mobile device to check your UGAMail account. The EITS Help Desk has detailed instructions on its wiki page for configuring an email client.
If you are off-campus, you will be prompted to log in with ArchPass.
I can’t login to my UGAMail account. What can I do?
Be sure you are visiting the correct URL, which is ugamail.uga.edu. Click on the UGAMail icon. You will be redirected to Microsoft’s Office 365 login page. On the login page, be sure to enter the complete address of your UGAMail address, including the “@uga.edu.” For example, “email@example.com”. Then, enter the password tied to your UGAMail account.
If you are off-campus, you will need to log in with ArchPass. Be sure you have your enrolled device with you when you are logging in to email.
If you bookmarked www.outlook.com to enter UGAMail, you won’t be able to access your account.
Clear the cache in your web browser, which may be pointing you to a link for UGAMail that is no longer valid to Office 365 Education.
If those steps are not successful, please contact the EITS Help Desk at 706-542-3106.
When I try to access my UGAMail account, I get a message saying the account can’t be used to access Outlook.com. What can I do?
Office 365 Education — which powers UGAMail — and other Microsoft services, such as Outlook.com, are separate services. Be sure you are logged out of any Outlook.com accounts (such as Hotmail, Live and MSN) before trying to access UGAMail. Likewise, be sure to log out of UGAMail before accessing your Outlook.com accounts. You must log out of your Office 365 (UGAMail) account to sign in to another Microsoft account at Outlook.com. In the message you received, click on the “here” link to sign out. You may then return to ugamail.uga.edu and click on the UGAMail login button.
Tip: If you need to have both your UGAMail account and your Microsoft consumer account open at the same time, open them in separate browsers (such as Chrome and Internet Explorer, or Firefox and Safari). You can also use Chrome’s Incognito Mode to open a new browser session in a new window.
Where can I get more information about UGAMail?
The EITS Help Desk has detailed instructions on its website.
The Help Desk addresses popular questions, such as accessing your UGAMail, configuring an email client for your computer or mobile device. The website also includes a number of instructional videos for UGAMail and your calendar.
As part of UGA's license with Microsoft, you have access to a Microsoft consumer account. This includes access to OneDrive (formerly called SkyDrive), Skype and other services. Office Web Apps are also available via your Microsoft consumer account under the Create tab on SkyDrive.
Anyone who was associated with the University on August 2, 2013 and had a UGAMail account was automatically given a Microsoft account.
Anyone who started with the University after August 2, 2013 doesn’t automatically have a Microsoft consumer account. You can request a Microsoft consumer account by registering with Microsoft.
Please note that your Microsoft consumer account password is different than your MyID password. The passwords to your MyID and Microsoft account are not synced together. If you forgot your Microsoft consumer account password, please contact Microsoft.
How do I contact Microsoft for help with my Microsoft consumer account?
Contact Microsoft at support.microsoft.com.
To change your password or to close your Microsoft consumer account, login to your Microsoft account with your full UGA email address and password. Then, click on "Account Settings" in the top, right-hand corner.
What should I do if I have university files on OneDrive?
You can continue to use OneDrive to store university files that do not contain sensitive or restricted data. There are a few important points to be aware of.
Microsoft will consider the new SkyDrive accounts to be a “personal account” being governed by the end-user license agreement (EULA) between Microsoft and the account holder.
University data — regardless of location or media — is the property of UGA and the State. State records, regardless of location or media are subject to Open Records Law. Individuals who have stored state records in SkyDrive will be required to produce them if an Open Records request occurs.
According to Microsoft, the new OneDrive environment will be governed by personal EULA and not a UGA/USG contract. Therefore, the use of OneDrive for the storage sensitive or restricted data is not permitted by UGA policy. Sensitive data may be stored in SendFiles if needed. Institutional File Store (IFS) is available for document storage, as well. OneDrive can continue to be used to store UGA documents as long as the documents do not contain sensitive or restricted data.
I'm graduating or leaving UGA? Will I still have access to my UGAMail and Office 365 products connected to my @uga.edu address?
After you graduate or leave UGA, you will lose access to your MyID and all MyID-connected services, including your email, after a period of time.